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Energy you can rely on / What we do best

What we do best

When it comes right down to it, we have one job to do and that’s to affordably keep the lights on in Alberta. For 15 years now, that’s exactly what we’ve been doing, but for us that’s not enough. We are dedicated to identifying new ways to continue improving our service without increasing costs so that you have access to the energy you need. Always.

We’re working for you. Always.

Whether it’s your home, farm, business or industrial site, we know the one constant all Albertans need is cost-effective, reliable energy to power your life, and we are committed to delivering it to you.

Through a number of new restoration strategies, we have made a significant improvement in how fast we’re able to get the lights back on without increasing costs to our customers. In 2016 we significantly reduced our outage duration by 45 per cent and our outage restoration time by 20 per cent compared to 2015. These results are driven largely by our ability to restore power remotely from our 24-hour control centre, through our fast-acting field responders or as a result of our collaborative partnership with FortisAlberta.

Our commitment to continually improve the service we provide to our customers has made us 25 per cent more reliable than our Canadian peers, according to the Canadian Electricity Association (CEA). This is something we are very proud of, but we have no intention of stopping there. We are constantly looking for new techniques and approaches to improve our performance and minimize costs along the way.

As part of a reliability improvement initiative, our team identified 25 focus areas in 2016 with the potential to reduce outages or boost restoration activities. Since then, our outage prevention team has been looking for sustainable ways to make improvements over short, medium and long-term periods so that we can manage change, reliability and cost effectively.

We may know electricity, but we don’t take it for granted. We will never stop working to find new ways to make sure the energy you need works for you. Always.